FAQ
GENERAL​
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- Where can I find pictures or exact dimensions of the device?
For your security we do not publish pictures or exact dimensions of the tracker in the public domain.
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- Can the system work on Android, iOS, iPadOS, Windows, macOS, visionOS, linux, etc?
The WebApp is accessible via any modern browser and would work on any of the above operating systems. SMS capabilities are also included.
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- Are the devices reliable?
Yes, this product was engineered locally for enhanced reliability and operations in the hot, challenging environments found in the Caribbean. Our confidence shows in the warranty.
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COMMUNICATION & NETWORK
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- Are communications satellite or cellular based?
The system uses the cellular network, however, the system was engineered to work in deeply rural areas with unreliable connections, while maintaining real-time updates (i.e. not buffered and sent later).
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- Are there network provider limitations?
No.
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- Do I need to purchase a SIM card?
No SIM card purchase or mobile account management is required by the customer. Mobile account maintenance is already included in the subscription fee.
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SYSTEM TECHNOLOGY
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- How does the failover tracking work?
The failover tracking uses our proprietary technology, the details of which are not disclosed.
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USER OPERATION
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- Can I maintain vehicle oversight while in Tobago or outside of TnT?
Yes.
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- Can I carry my car from Trinidad over to Tobago and get the same benefits over there?
Yes, the same goes for Tobagonian customers coming to Trinidad.
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- Where can I find the user guide?
Click these links for the SMS capabilities and WebApp functionality basic user guides. There is no setup required by the customer and emphasis is placed on ease of use. For the full list of features click here.
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CUSTOMISATION
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- What is the cost for a customised device or to implement a customised feature?
Customisation costs depend on the expected engineering effort to achieve the requirement, quantity of units being requested, level of exclusivity for the design effort, along with external factors such as the priority of competing projects.
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For customisation services contact us.
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- Can customisation be done after purchase?
Software-only customisations can be done at any time after purchasing, as long as the features being requested are supported by the hardware in place.
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- Are white-label solutions available?
Please contact us to discuss.
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INSTALLATION & VEHICLES​​
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- Are self-install options available?
For the typical scenario (installations requiring concealment and integrating with the vehicles electrical system), self-install options are not available.
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- How much time is required for an installation?
The typical installation scenario takes 3-4hrs per vehicle for proper concealment of the device.
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- Are tests done on the vehicle during installation?
Yes, electrical system tests are done before and after installation.
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- Where are installations performed?
In most cases we go to the customer's location during a pre-arranged time. If customers are unable to facilitate installations at their location the installation can be scheduled at our installers' garage.
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- Does the device need to connect to the alarm or brain box?
No, the units were designed to be standalone needing nothing other than a power supply. Customers requesting the kill switch option would require some additional connections.​​
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- Can the device work on old model vehicles or classic cars?
Yes, the low requirements consisting of only a power connection and the use of built-in sensors allows vehicles of any age to benefit from the full list of features. The kill switch feature, if needed, would require access to a system to interrupt.
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- Can the device work on hybrid vehicles?
Yes.​
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PRICE & PURCHASING​​​​​​​​​​​​
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- Do I need to purchase a SIM card?
No SIM card purchase or mobile account management is required by the customer. Mobile account maintenance is already included in the subscription fee.​​
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- What is the cost of the system?
Our pricing information covers typical requests. Additional selected options would be reflected via quote after signing up.
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Customised/special solutions would require contacting us for a discussion.​​​​​